Contact Us
How Can We Assist You?
At Thefyvella, we are committed to making your shopping experience convenient, clear, and reliable.
Whether you have questions about our everyday products, need help with an existing order, or require assistance with shipping, returns, or refunds, our customer support team is available to help.
Customer Support
Email: service@thefyvella.com
Phone: +86 18678886969
For inquiries about an existing purchase, please provide your order number and the email address used at checkout. You may also include a brief explanation of the issue and relevant photographs or videos if they help us understand your request.
Business and Store Information
Thefyvella is an online store operated by Weifang Munian Network Technology Co., Ltd.
Our company is responsible for store operations, product sales, order coordination, customer communications, delivery assistance, and after-sales service.
Brand Name: Thefyvella
Company Name: Weifang Munian Network Technology Co., Ltd.
Business Address:
Room 317, Commercial Building 21, Qingping Garden, Fudong Community, Qingchi Subdistrict, Weifang High-Tech Industrial Development Zone, Shandong Province, China
Customer Support Email: service@thefyvella.com
Customer Support Phone: +86 18678886969
Shipping and Delivery Questions
If your shipment is delayed, tracking information has not changed for an extended period, or your package appears to be missing, please contact us with your order number and any available tracking information.
Our team will review the shipment details and coordinate with the relevant carrier or fulfillment partner where appropriate.
If the tracking page displays "Delivered" but you have not received your package, please contact us for assistance. We will review the circumstances rather than automatically dismissing your inquiry based on the tracking status.
Returns and Refund Inquiries
If you wish to return a product or request a refund, please contact service@thefyvella.com before sending the item back.
After reviewing your request, our team will explain the applicable return requirements and provide the designated return address and shipping instructions.
Please do not use our registered business address as a return destination unless our support team has expressly authorized it.
For information about return eligibility, shipping responsibilities, cancellations, and refund processing, please refer to our Return & Refund Policy.
Our Customer Service Approach
We aim to respond to customer inquiries within a reasonable period and provide helpful information regarding products, orders, shipping, and after-sales requests.
To help us assist you more efficiently, please include your order number and checkout email address whenever your inquiry relates to an existing purchase.
Thefyvella is owned and operated by Weifang Munian Network Technology Co., Ltd.