Privacy Policy

Last Updated: October 30, 2026

Thefyvella is owned and operated by Weifang Munian Network Technology Co., Ltd.

At Thefyvella, we respect your privacy and take the handling of personal information seriously. This Privacy Policy describes how Weifang Munian Network Technology Co., Ltd., operating as Thefyvella ("we," "us," or "our"), collects, uses, stores, and shares information when you visit our online store, purchase everyday products, communicate with our team, or use our services.

Our online store operates through Shopify, which provides the e-commerce platform and related shopping functions.

This Privacy Policy should be read alongside our other store policies. For matters involving personal information, the provisions of this Privacy Policy apply.

1. Information We May Collect

The type of information collected depends on how you interact with our website and services.

Personal and Contact Details

We may collect your name, email address, telephone number, billing address, and delivery address.

Purchase and Order Records

This may include purchased items, order references, transaction details, payment status, delivery information, and records relating to order changes, cancellations, returns, and refunds.

Payment Information

We receive information necessary to verify transactions and manage payment-related inquiries or refunds. Sensitive payment credentials are generally processed directly by the relevant payment provider under its own privacy practices.

Account Details

If you create an account, we may collect login information, account preferences, and related settings.

Technical and Browsing Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device characteristics, network information, pages viewed, referral sources, and website interactions.

Customer Communications

Information you voluntarily provide when contacting us may include emails, messages, product photographs, videos, and other materials relating to products, orders, delivery, or customer support.

2. Sources of Personal Information

We may receive information through several channels:

  • Directly from you when you browse, place an order, register an account, or contact us;

  • Automatically through cookies, website technologies, and similar tools;

  • From Shopify and service providers supporting payments, shipping, fulfillment, and customer communications;

  • From other sources where the collection is permitted by applicable law.

3. Purposes for Processing Information

We use collected information for legitimate business and service purposes, including:

  • Operating and maintaining the Thefyvella website;

  • Confirming orders and processing payments;

  • Preparing and arranging delivery of purchased products;

  • Sending shipping confirmations and tracking information;

  • Responding to customer questions and service requests;

  • Managing cancellations, returns, and refunds;

  • Maintaining customer accounts and preferences;

  • Identifying suspicious transactions and preventing fraud;

  • Evaluating website performance and improving the shopping experience;

  • Sending promotional communications where legally permitted;

  • Keeping business records and meeting legal or regulatory requirements.

We do not intentionally collect more information than is reasonably necessary for these purposes or other lawful activities.

4. Cookies and Website Technologies

Our website may use cookies and comparable technologies to maintain shopping cart functionality, remember customer preferences, analyze website performance, understand browsing activity, and support advertising activities where applicable.

You may adjust certain cookie preferences through your browser settings or available website privacy controls.

Please be aware that restricting some cookies may affect shopping cart functions, account features, or other parts of the checkout experience.

Where consent is legally required, we will use appropriate consent mechanisms before activating the relevant technologies.

5. Sharing of Personal Information

We may disclose relevant information to service providers that help us operate our business, including:

  • Shopify and e-commerce platform providers;

  • Payment processors and financial service providers;

  • Shipping companies, logistics providers, and fulfillment partners;

  • Customer support and communication services;

  • Website analytics and technical service providers;

  • Advertising and marketing partners, where applicable;

  • Fraud prevention and security services.

The information shared will depend on the services being performed.

We may also disclose information when necessary to comply with legal obligations, respond to valid legal requests, investigate potential fraud, resolve disputes, or protect the rights and security of our customers and business.

6. Shopify and External Websites

Our store is hosted on Shopify. Information submitted through our website may be processed by Shopify and other third-party providers that support store operations, checkout, payment processing, and related services.

These providers may handle information in accordance with their own privacy policies.

For additional information about Shopify's practices, please visit:

https://www.shopify.com/legal/privacy

Our website may also include links to external websites. Once you access those websites, their own privacy policies and practices will apply.

7. Information Storage and Security

We retain personal information for periods reasonably necessary to provide our services, fulfill orders, respond to customer requests, administer returns and refunds, maintain business records, address disputes, prevent fraudulent activity, and comply with applicable legal obligations.

The specific retention period depends on the nature of the information and the purpose for which it was collected.

We implement reasonable administrative, technical, and organizational safeguards intended to reduce the risk of unauthorized access, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

When information is no longer reasonably required, we will take appropriate steps to delete or anonymize it in accordance with applicable requirements.

8. Your Privacy Rights and Preferences

Depending on your place of residence and applicable privacy laws, you may have rights to:

  • Request access to personal information we hold about you;

  • Ask us to correct inaccurate information;

  • Request deletion of certain personal information;

  • Obtain information about how your data is processed;

  • Exercise applicable choices regarding marketing communications.

To make a privacy-related request, contact us at service@thefyvella.com.

We may request reasonable information to verify your identity or authority before processing a request.

Certain information may need to be retained where necessary for order fulfillment, legal compliance, fraud prevention, or dispute resolution.

If you receive promotional emails from us, you can unsubscribe through the instructions included in the message. Essential communications about purchases, deliveries, and customer service may still be sent.

9. Children's Privacy

Our online store is intended for a general audience and is not specifically designed to collect personal information from children.

We do not knowingly collect children's personal information in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact service@thefyvella.com so that we can review the matter and take appropriate action.

10. International Data Transfers

Thefyvella is operated by Weifang Munian Network Technology Co., Ltd., a company based in China.

Shopify and other service providers may process information in locations outside your country of residence. Consequently, personal information may be transferred, stored, or accessed internationally.

Where applicable law requires specific protections for cross-border transfers, we will take reasonable steps to implement the required safeguards.

11. Changes to This Privacy Policy

We may update this policy when our business operations, information practices, services, or legal requirements change.

Any revised version will be published on this page with an updated revision date.

Where required by applicable law, we will provide additional notice of significant changes.

12. Contact and Business Information

For questions about this Privacy Policy, personal information, or privacy-related requests, please contact:

Brand Name: Thefyvella

Company Name: Weifang Munian Network Technology Co., Ltd.

Email: service@thefyvella.com

Phone: +86 18678886969

Business Address:

Room 317, Commercial Building 21, Qingping Garden, Fudong Community, Qingchi Subdistrict, Weifang High-Tech Industrial Development Zone, Shandong Province, China

Thefyvella is owned and operated by Weifang Munian Network Technology Co., Ltd.