Terms of Service

Last Updated: October 30, 2026

Welcome to Thefyvella. These Terms of Service describe the conditions governing your access to and use of our online store, including browsing products, placing orders, and communicating with our customer support team.

Thefyvella is owned and operated by Weifang Munian Network Technology Co., Ltd.

By accessing or using our website, you agree to these terms. Please also review our Terms of Purchase, Shipping & Delivery Policy, Return & Refund Policy, and Privacy Policy, which provide additional information about shopping with us.

1. Website Use and Customer Responsibilities

You may use our website for lawful shopping activities and other purposes permitted by these terms.

When using our store, you agree to:

  • Provide accurate and current information when placing an order;

  • Use a valid payment method that you are authorized to use;

  • Keep your account credentials secure, if you create an account;

  • Avoid activities that interfere with the website or its services;

  • Respect applicable laws and the rights of other users and third parties.

You must not use the website to conduct fraudulent transactions, introduce malicious software, attempt unauthorized access, disrupt website functions, or misuse information available through our store.

We reserve the right to take reasonable action when unauthorized or harmful activities are identified. Such action does not affect our obligations concerning accepted orders, valid customer claims, or rights protected by applicable law.

2. Product Information and Availability

Thefyvella offers practical everyday products and general merchandise for household, personal, and lifestyle needs.

We make reasonable efforts to present accurate product photographs, descriptions, dimensions, materials, specifications, prices, and availability information.

Please review the relevant product page carefully before purchasing, particularly where an item has specific dimensions, materials, compatibility requirements, or usage instructions.

Product colors and appearance may differ slightly due to lighting conditions, photographic settings, or individual screen displays. Such differences do not excuse a product that is materially different from its advertised description.

Product availability may change without notice. If an item becomes unavailable after an order is submitted, we will contact you regarding the available options and any applicable refund.

3. Pricing, Payment, and Order Verification

All product prices and shipping charges are generally displayed in US dollars (USD), unless otherwise indicated.

Before submitting payment, you will be able to review the order total, including applicable shipping charges and any taxes collected at checkout.

We may review submitted orders to confirm:

  • Product availability;

  • Payment authorization;

  • Shipping address and delivery eligibility;

  • Transaction accuracy and security.

If we identify a payment problem, significant product listing error, unavailable inventory, or potential transaction security concern, we may contact you before proceeding with the order.

If a paid order cannot be fulfilled and is canceled, the applicable refund will be returned to the original payment method.

For confirmed cancellations, refunds are generally processed within 5–10 business days after cancellation confirmation.

We will not make an unauthorized change to the agreed price of an accepted order.

4. Shipping and Delivery Arrangements

Thefyvella currently accepts orders for delivery to the United States.

Our shipping options are outlined below.

Standard Shipping

  • Orders totaling $29.00 USD or more qualify for free standard shipping.

  • Estimated transit time: 10–20 business days after dispatch.

Orders below the free-shipping threshold may be subject to a shipping charge displayed during checkout.

Expedited Shipping

  • Shipping charge: $23.99 USD.

  • Estimated transit: 1–2 business days after dispatch, where available.

Expedited delivery is an optional paid service. The free standard shipping offer does not cover expedited shipping charges.

Order Preparation

Orders are normally prepared within 1–3 business days after payment confirmation.

Order preparation is separate from the estimated transit period. Weekends and applicable public holidays are excluded from business-day calculations.

Shipping availability, applicable fees, and the final amount payable will be presented before checkout is completed.

Depending on stock availability and fulfillment arrangements, orders may be dispatched through our own facilities or third-party fulfillment partners. Our dispatch location may not be the same as our registered business address.

Delivery estimates are provided for guidance and may be affected by carrier operations, weather conditions, public holidays, and other circumstances.

Please consult our Shipping & Delivery Policy for tracking information and procedures for delayed or missing packages.

5. Returns, Refunds, and Order Cancellations

Eligible purchases may be submitted for return within 90 calendar days following delivery, subject to the conditions in our Return & Refund Policy.

For returns requested because of personal preference or a change of mind, items should be unused, in their original condition, and accompanied by their original packaging and included accessories where applicable.

Customers are generally responsible for the return shipping costs associated with change-of-mind returns.

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its listing, we will review the issue and provide an appropriate solution without additional cost to the customer.

Where a return is necessary because of an issue attributable to the product or our fulfillment, we will arrange or cover the required return shipping.

Approved refunds are sent to the original payment method:

  • Returned items: within 5–10 business days after receipt and inspection;

  • Refunds that do not require a return: within 5–10 business days after approval;

  • Confirmed pre-dispatch cancellations: within 5–10 business days after cancellation confirmation.

Please contact our support team and obtain return instructions before sending any product back.

Our registered business address must not be treated as a return facility unless expressly authorized by our customer support team.

6. Intellectual Property and External Services

The text, photographs, graphics, website layout, logos, product descriptions, and other materials displayed on our website are owned by or licensed to their respective rights holders.

You may browse and use these materials for ordinary personal shopping purposes. Reproduction, distribution, or commercial use without appropriate authorization is not permitted unless allowed by applicable law.

Our online store may use external service providers for website hosting, payment processing, shipping, fulfillment, customer communications, analytics, and related business operations.

These third-party services may operate under their own terms and privacy policies. Their involvement does not eliminate our responsibility to address customer orders, delivery concerns, and valid return or refund requests.

7. Website Availability and Consumer Rights

We make reasonable efforts to keep our website accessible and functioning properly.

Temporary interruptions may occur because of maintenance, technical difficulties, service-provider issues, or circumstances beyond our reasonable control.

We will take reasonable steps to address such interruptions. Website availability issues do not automatically release us from responsibilities relating to accepted orders or valid customer claims.

Nothing in these terms is intended to exclude, restrict, or waive any consumer right, remedy, or legal responsibility that cannot lawfully be excluded or limited.

Where applicable law provides mandatory consumer protections, those protections remain in effect.

8. Updates to These Terms

We may amend these Terms of Service when our store operations, services, or applicable legal requirements change.

The current version will be made available on this page, together with its updated revision date.

Where legally required, we will provide additional notice of significant changes.

Changes to these terms will not retrospectively remove rights that customers have already acquired in connection with existing purchases.

9. Contact and Business Information

For assistance with website access, product information, purchases, payments, delivery, returns, or refunds, please contact:

Brand Name: Thefyvella

Company Name: Weifang Munian Network Technology Co., Ltd.

Email: service@thefyvella.com

Phone: +86 18678886969

Business Address:

Room 317, Commercial Building 21, Qingping Garden, Fudong Community, Qingchi Subdistrict, Weifang High-Tech Industrial Development Zone, Shandong Province, China

For questions concerning an existing order, please provide your order number and the email address used during checkout.

Thefyvella is owned and operated by Weifang Munian Network Technology Co., Ltd.