Return & Refund Policy
Last Updated: October 30, 2026
Thank you for choosing Thefyvella.
Thefyvella is operated by Weifang Munian Network Technology Co., Ltd. We want customers to understand how returns, refunds, and cancellations are handled. This policy outlines the eligibility requirements, return procedures, shipping responsibilities, and applicable refund timeframes.
1. Return Window and Eligibility
Customers may request a return for eligible products within 90 calendar days from the date of delivery.
To begin the process, please contact our customer support team within the applicable return period. We will review your request and provide instructions if the return can proceed.
Certain products may have specific return conditions or restrictions. Where applicable, these will be communicated on the relevant product page or before purchase.
Nothing in this policy is intended to remove consumer protections or remedies that cannot legally be excluded.
2. Requirements for Change-of-Mind Returns
For returns based on personal preference or a change of mind, products should meet the following conditions:
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The item must be unused and in its original condition;
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Original packaging should be included where applicable;
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All supplied accessories, components, and included parts should be returned;
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The order number or other valid purchase information must be provided.
Products that have been damaged through improper use, unauthorized modification, or handling beyond what is reasonably necessary to inspect the item may not qualify for a preference-based return.
These requirements do not restrict customers from reporting products that arrive defective, damaged, incomplete, incorrect, or materially different from their descriptions.
3. Submitting a Return Request
To request a return, please email service@thefyvella.com with the following information:
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Your order number;
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The email address used during checkout;
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The product you intend to return;
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The reason for requesting a return;
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Photographs or videos showing the issue, where available.
Our support team will assess the information and advise you on the next steps.
Please do not send a product back before receiving confirmation and return instructions from our team.
If you cannot provide photographs or videos, please explain the situation so that we can discuss another reasonable way to review your request.
4. Return Address and Shipping Instructions
Once a return has been approved, we will provide the designated return address and any relevant shipping requirements.
The return destination may be different from our registered business address.
Please do not ship returned products to our registered business address unless our customer support team has expressly authorized you to do so.
We recommend keeping your return shipping receipt and tracking information until the matter has been fully resolved.
5. Return Shipping Responsibilities
Change-of-Mind Returns
For returns resulting from personal preference or a change of mind, customers are responsible for the cost of shipping the item back to us.
Original outbound shipping fees are generally not refundable for these returns unless otherwise required by applicable law.
We do not charge a restocking fee.
Products Arriving Damaged, Defective, or Incorrect
If you receive an item that is damaged, defective, incorrect, incomplete, or materially inconsistent with its product description, please contact us for assistance.
After reviewing the situation, we will offer an appropriate resolution, such as a replacement, refund, or return arrangement, without additional cost to you.
If returning the item is necessary, we will arrange a prepaid return option or cover the necessary return shipping expenses.
Please contact us before purchasing return postage so that we can confirm the appropriate arrangements.
If an entire order qualifies for a refund because of such an issue, any original shipping charge paid will also be refunded.
6. Missing Products or Components
If your parcel arrives without an item or contains fewer components than advertised, please notify us with your order details.
We will check the fulfillment records to determine whether the missing product or component was shipped separately or omitted during packing.
If an item is confirmed missing, we will arrange an appropriate replacement or refund without additional cost.
You will not be asked to return an item that was never delivered to you.
7. Order Modifications and Cancellations
If you want to modify or cancel an order, please email service@thefyvella.com as soon as possible.
Include your order number, checkout email address, and a description of the requested change.
We will check the order's fulfillment status to determine whether it can still be changed or stopped before dispatch.
Once preparation or dispatch is underway, cancellation or modification may no longer be possible.
When a cancellation is confirmed before dispatch:
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No cancellation fee will be applied;
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The full amount paid will be refunded;
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Any original shipping charge paid will be included;
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The refund will be sent to the original payment method within 5–10 business days after cancellation confirmation.
If the parcel has already been shipped, please follow the return procedure after delivery.
8. Return Review and Refund Approval
When an approved return reaches the designated return location, we will inspect the item to determine whether it meets the applicable return requirements.
After the review, we will notify you of the refund decision.
If a refund is declined or adjusted, we will provide an explanation of the decision. You may contact our support team if you believe important information has not been considered.
All approved refunds will be sent to the original payment method used at checkout.
9. Refund Processing Time
The general processing periods for approved refunds are:
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Returns requiring inspection: Within 5–10 business days after the returned item has been received and inspected.
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Refunds not requiring a return: Within 5–10 business days after approval.
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Cancellations before dispatch: Within 5–10 business days after cancellation confirmation.
Business days exclude weekends and applicable public holidays.
After the refund has been issued, your bank, card issuer, or payment provider may need additional time to reflect the funds in your account.
10. Delayed or Unreceived Refunds
If an approved refund has not appeared in your account within the expected period, we recommend the following steps:
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Check the account associated with your original payment method.
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Contact your bank or payment provider to ask whether the refund is still being processed.
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If the funds are still not visible, contact us at service@thefyvella.com so we can review the transaction.
Please include your order number and any refund confirmation information available.
For your security, never send account passwords, verification codes, or full payment card details by email.
11. Applicable Consumer Protections
This policy does not override any mandatory consumer rights or legal remedies that apply to your purchase.
Where applicable law provides additional protections, those requirements will continue to apply.
12. Customer Support and Business Information
For assistance with returns, refunds, cancellations, or other purchase-related matters, please contact:
Brand Name: Thefyvella
Company Name: Weifang Munian Network Technology Co., Ltd.
Email: service@thefyvella.com
Phone: +86 18678886969
Business Address:
Room 317, Commercial Building 21, Qingping Garden, Fudong Community, Qingchi Subdistrict, Weifang High-Tech Industrial Development Zone, Shandong Province, China
When contacting us about an order, please provide your order number and checkout email address.
Important: Our registered business address is not a return address unless our customer support team has specifically authorized its use.