Shipping & Delivery Policy

Last Updated: October 30, 2026

At Thefyvella, we aim to provide clear information about shipping options, delivery estimates, order preparation, and shipment assistance.

Thefyvella is owned and operated by Weifang Munian Network Technology Co., Ltd. This policy explains the shipping arrangements applicable to purchases made through our online store.

1. Delivery Destinations

We currently offer delivery services to the United States.

Available shipping options may depend on the destination address and the products included in your order. The applicable services and charges will be displayed during checkout.

Customers should carefully check their delivery details before completing payment, including:

  • Recipient's full name;

  • Street and building address;

  • Apartment or unit number, where applicable;

  • City, state, and ZIP code;

  • Contact information required for delivery.

Providing complete and accurate address information helps reduce the risk of failed or delayed deliveries.

2. Shipping Methods and Charges

Thefyvella currently provides the following delivery options.

Standard Shipping

  • Free Shipping Qualification: Orders totaling $29.00 USD or more.

  • Shipping Fee: Free for qualifying orders.

  • Estimated Transit Time: 10–20 business days after dispatch.

Orders with a subtotal below $29.00 USD do not qualify for free standard shipping. Any applicable shipping fee will be displayed during checkout.

Expedited Shipping

  • Shipping Fee: $23.99 USD.

  • Estimated Transit Time: 1–2 business days after dispatch, where available.

This is an optional paid shipping service. Selecting expedited shipping means the $23.99 fee will be added to the order.

The free standard shipping offer does not apply to expedited delivery.

The shipping service selected and the final amount payable will be shown before you submit payment.

3. Order Processing Period

After payment has been confirmed, orders are generally processed within 1–3 business days.

This period may include:

  • Reviewing order and payment information;

  • Confirming product availability;

  • Preparing and checking the items;

  • Packing the order;

  • Arranging dispatch with the fulfillment provider.

The processing period is separate from the estimated transit time.

Business days exclude weekends and applicable public holidays.

If an operational issue or product availability problem prevents dispatch within the expected preparation period, we will contact you and explain the available options. If you do not wish to wait, we will review cancellation and refund arrangements where applicable.

4. Estimated Delivery Schedule

The following table summarizes our general order preparation and delivery estimates.

Shipping Method Order Processing Transit After Dispatch
Standard Shipping 1–3 business days 10–20 business days
Expedited Shipping 1–3 business days 1–2 business days

The transit period begins after the parcel has been dispatched, not when the order is first submitted.

These timeframes are estimates rather than guaranteed delivery dates.

Weather conditions, carrier delays, public holidays, customs procedures where applicable, and local delivery circumstances may affect the actual arrival date.

5. Fulfillment and Dispatch Locations

Depending on product availability and order requirements, purchases may be prepared and dispatched through our own facilities or third-party fulfillment partners.

The location shown on the shipping label may differ from our registered business address.

Although we currently deliver to customers in the United States, this does not mean that every order is dispatched from a US-based warehouse.

6. Shipping Confirmation and Tracking

After your parcel has been dispatched, we will send a shipping confirmation email with the available tracking information.

Please note that tracking details may not display immediately. The carrier may need additional time to receive, scan, and register the package.

If you do not receive tracking information or notice that the tracking status has remained unchanged for an extended period, please contact service@thefyvella.com.

To help us investigate, please provide:

  • Your order number;

  • The email address used during checkout;

  • Your tracking number, if available.

We will review the available information and assist with shipment follow-up.

7. Shipping Address Changes

If you notice an error in your delivery address after submitting an order, contact us as soon as possible.

We will check whether the shipping details can still be corrected before dispatch.

Please understand that address changes cannot be guaranteed once the order has entered fulfillment preparation or has been handed to the carrier.

If a delivery failure occurs because the customer supplied incomplete or incorrect address information, we will review the circumstances and explain any available options and applicable additional charges before proceeding.

Customers will not be responsible for additional shipping expenses resulting from address handling or fulfillment errors caused by our company.

8. Delayed Deliveries

If your package has not arrived within the estimated delivery period, please contact our customer support team.

Send your order number and tracking details to service@thefyvella.com.

We will examine the available tracking information and, where appropriate, communicate with the shipping carrier or fulfillment partner.

We will remain your contact point for delivery-related questions after dispatch.

If delivery cannot be completed, we will review the circumstances and work toward an appropriate resolution.

9. Lost or Missing Shipments

If your tracking information suggests that the parcel may have been lost or has stopped moving for an unusually long period, please notify us.

We will investigate the shipment with the relevant carrier or fulfillment partner.

If the package is confirmed lost in transit, we will arrange an appropriate replacement or refund without additional cost to you.

If a full-order refund is provided because the shipment has been confirmed lost, any original shipping charge paid will also be refunded.

10. Tracking Shows Delivered but No Package Was Received

If the carrier's tracking page indicates "Delivered" but you cannot locate the package, we recommend checking:

  • Your mailbox and front entrance;

  • Other possible delivery locations around your property;

  • Your building's reception desk or package collection area;

  • With household members or neighbors;

  • Any delivery photograph or notification supplied by the carrier.

If the package is still missing, contact us with your order number and tracking details.

We will review the available delivery information and help investigate the matter.

A delivery confirmation alone does not automatically prevent us from reviewing a missing-package report.

11. Damaged Packages and Products

If your parcel or its contents arrive damaged, please contact us as soon as reasonably possible.

Include your order number, an explanation of the damage, and photographs of the product and packaging where available.

Our team will review the issue and provide an appropriate solution, which may include a replacement, refund, or return arrangement, without additional cost to you.

If the item needs to be returned, we will arrange or cover the necessary return shipping expenses.

If photographs are unavailable, please contact us so we can discuss another reasonable method of reviewing your request.

12. Refused or Undeliverable Parcels

If a shipment is refused or returned to the fulfillment provider as undeliverable, please contact our support team for assistance.

Where delivery fails because of incorrect customer-provided information or a refusal unrelated to a product or fulfillment issue, necessary additional shipping or return costs may be the customer's responsibility.

Any applicable charges or refund adjustments will be explained before you agree to an arrangement.

If the delivery problem results from our error or a carrier-related issue, we will review the circumstances and arrange an appropriate resolution.

Refusing a parcel does not replace the standard return procedure. If you wish to return an order, please contact our team and follow the Return & Refund Policy.

13. Cancellations, Returns, and Refunds

If you wish to cancel an order, please contact us promptly so we can check whether dispatch can still be stopped.

For a cancellation confirmed before dispatch:

  • No cancellation fee applies;

  • The full amount paid will be refunded;

  • Any original shipping fee paid will be included;

  • The refund will be processed within 5–10 business days after cancellation confirmation.

After delivery, eligible products may be returned within 90 calendar days, subject to our Return & Refund Policy.

The general refund processing periods are:

  • Approved returns: within 5–10 business days after receipt and inspection;

  • Refunds without a return: within 5–10 business days after approval;

  • Confirmed cancellations: within 5–10 business days after cancellation confirmation.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the funds.

For full details about return conditions, return shipping responsibilities, and refund eligibility, please consult our Return & Refund Policy.

14. Contact and Business Information

For questions about shipping services, delivery estimates, tracking, address changes, or order assistance, please contact:

Brand Name: Thefyvella

Company Name: Weifang Munian Network Technology Co., Ltd.

Email: service@thefyvella.com

Phone: +86 18678886969

Business Address:

Room 317, Commercial Building 21, Qingping Garden, Fudong Community, Qingchi Subdistrict, Weifang High-Tech Industrial Development Zone, Shandong Province, China

When requesting delivery assistance, please include your order number and the email address used at checkout.

Please note that our registered business address is not a return address unless our customer support team has specifically authorized it.

Thefyvella is owned and operated by Weifang Munian Network Technology Co., Ltd.