FAQ

Shipping and Delivery

Where Do You Deliver?

Thefyvella currently ships orders to the United States. Available delivery services may vary depending on the shipping address and products selected. You can review the available options during checkout.

What Shipping Services Can I Choose?

We currently provide two shipping options:

Standard Shipping

  • Orders totaling $29.00 USD or more qualify for free standard shipping.

  • Estimated transit time: 10–20 business days after dispatch.

Expedited Shipping

  • Shipping fee: $23.99 USD.

  • Estimated transit time: 1–2 business days after dispatch, where available.

Expedited delivery is an optional paid service and is not included in the free standard shipping offer.

Orders below $29.00 USD do not qualify for free standard shipping. Any applicable shipping charges will be displayed before payment.

How Quickly Are Orders Processed?

Most orders are prepared within 1–3 business days after payment confirmation.

This includes order verification, product preparation, and packaging. Processing time is separate from the carrier's transit time. Weekends and applicable public holidays are not counted as business days.

How Do I Receive Tracking Information?

Once your package has been dispatched, we will send a shipping confirmation email containing the available tracking details.

Please allow time for the carrier to register the shipment and update its tracking system. If your tracking information is unavailable or has not changed for an extended period, contact our support team.

What Should I Do If My Package Is Late or Missing?

Please email service@thefyvella.com with your order number and tracking information.

We will review the shipment and assist with the necessary follow-up. If the tracking page indicates "Delivered" but you cannot find your package, please contact us so we can investigate the situation.

Orders and Payment

Can I Modify or Cancel an Order?

If you need to change or cancel an order, please contact us as early as possible.

We will check whether the order can still be stopped or adjusted before dispatch. Once fulfillment preparation has progressed, changes or cancellations may no longer be possible.

When a cancellation is confirmed before dispatch:

  • No cancellation fee will be charged.

  • The full amount paid, including any shipping fee, will be refunded.

  • The refund will be sent to the original payment method within 5–10 business days after cancellation confirmation.

For orders that have already shipped, please follow our return procedure after delivery.

Returns and Refunds

What Is the Return Period?

Eligible products can be submitted for return within 90 calendar days after delivery, subject to our Return & Refund Policy.

Any product-specific restrictions will be communicated before purchase. Nothing in our policy limits consumer rights that cannot legally be excluded.

Can I Return an Item I No Longer Need?

Yes. For change-of-mind or preference-based returns, eligible products should be unused, in their original condition, and accompanied by their original packaging and included accessories where applicable.

Items damaged through misuse or unauthorized modifications may not qualify for preference-based returns.

These conditions do not prevent you from reporting products that arrive damaged, defective, incorrect, incomplete, or materially different from their descriptions.

How Can I Submit a Return Request?

Please email service@thefyvella.com and include:

  • Your order number and checkout email address;

  • The product you wish to return;

  • The reason for the return;

  • Supporting photographs or videos, if available.

Our team will review your request and explain the next steps. Please wait for return approval and instructions before sending the item.

Where Do I Send Returned Products?

Once your return request is approved, we will provide the designated return address and shipping instructions.

Our registered business address is not a return location unless our customer support team specifically authorizes it.

Who Covers Return Shipping?

For change-of-mind returns, customers are responsible for the return shipping costs.

If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its product description, we will arrange an appropriate solution without additional cost. Where a return is necessary, we will cover or arrange the required return shipping.

We do not charge a restocking fee.

How Long Does a Refund Take?

Approved refunds are sent to the original payment method.

  • Returned products: within 5–10 business days after receipt and inspection.

  • Refunds that do not require a return: within 5–10 business days after approval.

  • Confirmed cancellations before dispatch: within 5–10 business days after cancellation confirmation.

Your bank or payment provider may need additional time to display the refunded amount.

Are Original Shipping Charges Refundable?

For change-of-mind returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

If a full-order refund is approved because the products arrived damaged, defective, incorrect, or materially different from their descriptions, any original shipping charge paid will also be refunded.

Contact and Business Information

Who Operates Thefyvella?

Thefyvella is owned and operated by Weifang Munian Network Technology Co., Ltd.

For questions about everyday products, household essentials, orders, shipping, returns, or refunds, please contact:

Email: service@thefyvella.com

Phone: +86 18678886969

Business Address:

Room 317, Commercial Building 21, Qingping Garden, Fudong Community, Qingchi Subdistrict, Weifang High-Tech Industrial Development Zone, Shandong Province, China

For faster assistance, please include your order number and the email address used at checkout.

Please do not send returned products to our business address unless our customer support team has specifically authorized it.